At Oraffix, we aim to ensure that all our customers are fully satisfied with their purchases. Our Refund and Returns Policy outlines the steps and conditions under which products can be returned and refunds can be issued.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
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The product must be unused, in the same condition that you received it, and in its original packaging.
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The return request must be initiated within 30 days of receiving the product.
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Items must include all original components, accessories, manuals, and tags.
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Some items, such as personalized products, perishable goods, and certain healthcare items, may not be eligible for return due to health and safety regulations.
2. Initiating a Return
To initiate a return, please follow these steps:
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Log In to Your Account: Access your Oraffix account and navigate to the ‘My Orders’ section.
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Select the Item: Find the specific order containing the item you wish to return.
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Request a Return: Click on the ‘Return Item’ option and follow the prompts to complete your return request.
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After submitting the return request, you will receive a confirmation email with detailed instructions for shipping the item back to us.
If you checked out as a guest, please refer to your order confirmation email for return instructions or contact customer support at support@oraffix.com.
3. Shipping Returns
Once your return request is approved, you will receive the return shipping address and, in some cases, a prepaid return shipping label. Please ensure:
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The item is securely packaged to prevent any damage during transit.
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The return shipping label is properly affixed if provided by Oraffix.
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You ship the item promptly within the timeframe indicated in your return confirmation email.
4. Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
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Rejection: If the item does not meet the return criteria, it may be sent back to you at your expense, and no refund will be issued.
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Please note that original shipping charges are non-refundable.
5. Partial Refunds
In certain situations, only partial refunds may be granted, such as:
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Items that are not returned in their original condition or are missing parts.
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Returns initiated beyond the 30-day return window, depending on the discretion of Oraffix.
6. Non-Returnable Items
Certain types of goods cannot be returned, such as:
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Perishable items like food or medical consumables.
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Personalized or customized products.
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Health and hygiene products that have been unsealed.
If you are unsure whether your product is eligible for return, please contact our customer support for clarification.
7. Exchanges
If you need to exchange an item for a different size, variant, or a replacement due to damage or defect, follow the same return process. Once the return is received and processed, we will ship out the exchange item, depending on availability.
8. Restocking Fees
Certain returns may be subject to a restocking fee. This fee will be deducted from your refund amount. You will be notified if a restocking fee applies when initiating the return.
9. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately. We will assist in resolving the issue through a replacement or full refund. Ensure that any damage or defect is reported within 7 days of receiving the item.
10. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us at support@oraffix.com. Our team is here to help and will work with you to ensure a satisfactory resolution.